FAQ


common problem
Listed below are the most frequently asked questions from Bluearpods customers. If your question has not been answered, please feel free to email us and we will reply within 24-48 hours

Shipping problem

It takes about 4 to 10 business days to receive the tracking information, depending on your location.
International DHL Express: 3-6 working days
International standard delivery (free of charge): 6-10 working days

Please note: We will try our best to deliver within the time specified above. However, sometimes there are delays during sales and seasonal peak shopping days.

 A phone number is required for delivery. Leave the correct email address in your order to send order confirmation and shipping confirmation.

Special Note:

What if you do not receive the package?

Please contact us, this is very important to us! Our goal is to ensure customer satisfaction and satisfaction. If you did not receive the package, we will work with our shipping company to investigate why you did not receive the package.

Return, cancellation and refund policies?

Bluearpods will accept any cancellations or refunds within 24 hours of purchase.

How do I track my order?

Once you get another email from Bluearpods, it will include your "order shipped" and tracking information. You can click on the tracking number to check where your order is. If the tracking number is unavailable for some reason, please contact us and we will update you.

Spin to win Spinner icon